General Shipping Information
- US Shipping:
- Standard shipping fee on all U.S. orders is $5.99.
- FREE shipping is applied on all orders over $100.
- Please allow 3-5 business days for your orders of stocked items to be processed. Once your orders have been processed, please allow another 5-7 business days for the orders to be delivered.
- Since some of our merchandise ships from our overseas fulfillment center, please allow 18-21 business days for the delivery of those items. Product descriptions will always state if an item is being shipped from overseas. If multiple items from our overseas fulfillment center are ordered, they may all ship separately.
- All communion and flower girl dresses require 14-21 business days to be custom-made. Once the dresses are ready, please allow another 18-21 business days for them to be delivered.
- Some of our merchandise is posted for pre-sale prior to its arrival in our warehouse. In these cases, the shipping time frames are stated in the description.
- Please note that if you have purchased multiple items, some items may arrive separately.
- International shipping rates vary depending on the shipping destination.
- International shipments usually arrive within 18-21 business days from the ordered date, excluding holidays. Currently, our overseas shipments are experiencing delays due to the COVID19 pandemic. Thank you for your patience.
- Express shipping is not available for international shipments.
- Please note that the order total will be displayed in U.S. dollars during the checkout process. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain utmost currency conversion accuracy.
Your business is very important to us. We are a family owned operation. Our dedicated team works very hard to make your experience a great one. When you shop with us you not only support the American Economy but you also invest in our local Clinton Township community and the U.S. manufacturing industry. We understand that our shipping takes a bit longer than some of the bigger companies.
If you’re not 100% satisfied with your purchase, we’re here to help.
We have a 30-day return policy, you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.
For personalized and customized items- No returns are excepted unless there is an error in the production of the item. The error must be at fault of Ivy Sky Boutique.
To start a return, you can visit our returns page to create a UPS shipping label or you can contact us at email@example.com. and we’ll send you a return shipping label, as well as for instructions on how and where to send your package. For oversized items and quick-ship furniture, please call our customer service for available options.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Still, have questions? Please contact our customer service.
For assistance please contact Customer Service, 7 days a week, 8 am - 9:00 pm (EST).